The BEST way to avoid property deposit disputes is the MOST common mistake made by letting agents
One of the most frustrating things for both a tenant and an agent, is when a dispute arises at the end of a tenancy. Statistics provided by the TDS show that 1.5% of deposits end up in adjudication, which is a reassuringly low figure, but actually 43% of deposits have some form of deduction, which seems disproportionately high. Adding to this, is the time factor of gathering evidence and submitting it for adjudication or deduction.
Common mistakes are a bad habit and it’s often that people don’t even know that they are making these mistakes. When a tenant moves into a property, one of the most common mistakes we hear about, is that agents discourage tenants from feeding back on their property report. This means a tenant can move into a property and sign an inventory report where they could not add additional comments or photos to the report. They are signing a report that they haven’t really engaged with, because there’s no convenient way of interacting.
Allowing the tenant to feedback on their inventory Report at the start of the tenancy drastically reduces the chance of a dispute at the end. The reason being is that the tenant can highlight something on the inventory report that the inspector may have accidentally missed, such as the extractor fan not working or minor chips and dents on a door.
Inventory Hive has a very simple paperless feedback process where tenants have the ability to feedback on their inventory report at the start of the tenancy, digitally. Not only does this reduce printing costs for agents, allowing tenants to feedback digitally means they can add comments and photos to the inventory report at the start, very simply, without the need for them to come into the office. The result is a report where the original description, tenants comments and evidence and the agents’ response (if required) are neatly displayed, giving a thoroughly transparent and robust report.
Attended Check-Ins Prevent Opportunity for ‘Lived-in’ Feedback
Another common mistake that we hear about, is that agents still insist on doing attended check-Ins. This can put pressure on the tenant to sign for an inventory report without getting their feet under the table at the property. The tenant is likely to be high on emotion as well, meaning that they are likely to just sign the Inventory in order to move on with the process because they have a removal van outside waiting to get their furniture inside the property.
What happens a couple of days later when the tenant raises an issue with the shower, or a faulty hinge on the wardrobe door? Well in this case because the tenant signed the inventory, it kind of turns into their problem. Whereas, if the tenant was allowed to provide feedback through the Inventory Hive tenant feedback process, the tenant would be allowed 7 days (recommended) to move into the property, get settled in and have a good look around the property and test everything works such as ovens, showers, extractor fans etc before feeding back on their inventory report.
Raising maintenance issues at the start of the tenancy means they can be quickly fixed, meaning a dispute at the end of a tenancy is reduced. Also, allowing tenants to feedback at the start of the tenancy shows you have engaged with the tenant fully, meaning the relationship between agent and tenant is further enhanced.
The easy, simple paperless solution
If you would love to learn more about how the Inventory Hive paperless tenant feedback process works, please click here where you can download your free agents guide on the paperless process.
If you would like to learn more about how Inventory Hive can streamline your property reporting process, please get in touch with us at mitch@InventoryHive.co.uk. Alternatively, visit our website:
0333 358 3638
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